How to get in touch, more information and conditions of sale

All enquires are welcome to:
hilarystone@hilarystone.com

alternatively call during 10.00 to 18.00 Greenwich Mean Time weekdays (at present Wednesdays, Thursdays or Fridays are best) on:

(0044) (0)1495 370552
or
(0044) (0)797 104 3290

Please include the following information in your enquiry:
Your name...

Item details (full title of item, including number if stated)...
The address to which to post to...
Prefered payment method...

I will then send you an invoice with all the details you need in order to make a payment and complete the sale. Please note I CANNOT take credit or debit cards directly.

ONE FINAL POINT – once I have sent the invoice, the order is only valid for 24 hours unless it is paid or clear arrangements have been agreed. I have had several cases recently where somebody has ordered an item, and paid a week or so later expecting it to be still available.

Personal collection is fine (I am based near Ebbw Vale in South Wales). All the small parts and wheels, frames and bikes are kept in Wales and are now racked out and accessible. Please ring if you wish to visit.

Stock:
Stock is not only limited to what presented on this site and items can sometimes be sourced please enquire via email for more information.

Shipping:
Items can take a few working days to dispatch, larger items can take a week. I will ship anywhere in the world at reasonable cost.
Please note all small items are sent at buyer's own risk unless signed for or tracked post is paid for.

Frames and wheelsets P&P cost:
As a guide.
18 GBP within the UK
90 GBP to the USA and Canada
35 GBP to most of Europe (but there are some exceptions)
115 GBP to most of the rest of the world but once again there are exceptions.

Delivery companies and locations for large items (frames, bikes, rims and Wheels) :
Yodel within the UK
Parcelforce within Europe
Fedex for the rest of the world

All small items are sent by Royal Mail Airmail.

Each section states the standard shipping prices, occasionally there will be exceptions. I of course will combine shipping to reduce costs where possible. Small parts ship free of charge generally within frame, wheel and bike boxes.

Payment:
Bank transfer within the UK or Europe (preferred), cheque in GBP or the dreaded Paypal that takes 4%. All these forms of payment must be in GBP. Please email me for the total costs. Details will be sent by email on receipt of your order.

Conditions of Sale and Returns:
Items are described and pictured in detail and are packaged carefully so there should be no need for returns but mistakes are occasionally made. Returns will be allowed within 14 days of receipt where there is a fault, damage during shipping or serious error in my listing but please contact me first. In these cases reasonable return shipping costs will be paid.
In addition items if unused or not fitted can of course also be returned under the Distance Selling regulations within the UK and EU because the item was incorrectly ordered or the buyer changed their mind. But in this case shipping costs will not be refunded and will be subject to a 15% restocking fee.

Import duties and fees:
All buyers are responsible for any import duties or fees arising from buying any item from hilarystone.com

 

 
property of hilary stone